Returns & Exchanges
At Sonno Beds, we want you to rest easy knowing that your purchase is protected by our 100-night sleep trial. If you are not completely satisfied with your mattress or bedding, we offer a hassle-free return and exchange process to ensure you find your perfect sleep solution.
Initiate Your Request
Contact our sleep support team via email or our online portal within your 100-night trial period to start your return or exchange.
Verification and Approval
Provide your order number and a brief explanation for the return; our team will review the request and provide a prepaid shipping label or schedule a pickup.
Package or Prepare for Pickup
For smaller items, use the original packaging; for mattresses, our logistics partners will coordinate a convenient time to remove the item from your home.
Receive Your Refund
Once the item is received and inspected at our facility, a full refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing